After navigating to your desired tour package, placing your tour booking and agreeing to our Terms of Service through our online store, you will instantly receive your email confirmation as pictured. This email is for your reference only. Once we have received your booking your ticket(s) will be dispatched within 24 Hours. If you have not received your tickets within this period please contact us for assistance
In the unlikely event that the service you have booked is unavailable, you will be contacted via email and refunded within 24 hours.
PLEASE BE AWARE ANY TOURS BOOKED LESS THAN 24 HOURS PRIOR TO DEPARTURE WILL NOT BE HONORED BY FIVE STAR GROUP.
Within 24 hours of reserving a place on your desired tour we will confirm your reservation and issue your ticket(s) via email. Your Ticket will look similar to the image pictured (Right) and will contain your reservation information 3* including travel date, selected service, number of passengers traveling and price paid. Your reservation with Five Star Travel and Tours is held under your unique four digit booking number 1*. Upon checking in staff will be required to take your unique booking number and scan your bar-code 2* please make sure both of these are easily visible on your print out or electronic device.
The location of which your tour will depart from is listed in the description of each tour, as shown in the image pictured, please be aware that not all of our tours will be departing from the same location. You can find and view our Koh Phi Phi Island maps with check in locations here, these maps can be printed out or downloaded to your mobile phone. There are no roads or vehicles on the island of Koh Phi Phi and the only way to reach our check in locations is by foot please leave plenty of time to arrive before the scheduled time.
You should arrive with a minimum of thirty minutes to spare before the scheduled departure time, this ensures that all our tours depart on time and gives your the best experience. When you arrive at the scheduled check in location you should present the ticket to our staff, this will be accepted as a printed out copy or an electronic version on your phone or tablet. Your ticket should clearly display your unique four digit booking reference and your bar-code, failing to do so may result in your reservation becoming invalidated.
In the event that you are unable to check in at the scheduled time we advise you to contact us as soon as possible. If we are contacted in advance there is a possibility, at the discretion of Five Star Group that we can amend your reservation to another service or date. If we have not had prior contact with you and you are not checked in 30 minutes before departure you booking will become immediately void, we will offer no refund or replacement service if this is the case.
*There is no guarantee we will be able to move you to any other service than the one you have booked any booking amendments are at the discretion of Five Star Group Thailand.
*In the unlikely event there is no check in location listed on your selected tour programme please contact us and we can provide assistance. If for any reason we have to change your scheduled check in location you will be notified via email.
Our payment processor for any service booked via our store is PayPal. Who are regarded as one of the safest online payment processors, if you do not hold an account with PayPal you are able to check out as a guest and pay with your debit or credit card. During the checkout process you will be taken to their payment gateway and any credit or debit card information entered will be processed via the PayPal website, Five Star Group have no access to your payment information.
Update: May 2016 for the foreseeable future Mosquito Island has been temporarily closed by the National Park service for a period of approximately one year in order to protect the island and allow corals and marine life to build back up. Any tours advertising Mosquito Island as a stop will now be spending a longer time on Bamboo Island and can see Mosquito Island only from the boat.
For more information about us or to get in contact with us, our policys/booking process, or to read our reviews click below! Lets start your journey!