FREQUENTLY ASKED QUESTIONS

How much is the National Park fee, and do I have to pay?
The National Park fee is 400THB and is charged to enter protected areas around Thailand., The national park’s in Koh Phi Phi are Bamboo island & Maya Bay. Some of our tours include this fee in the price already, please check the product description of the tour you are interested in to check if you need to pay the fee or not.
If I miss my ferry or boat tour can I move to another service?

Unfortunately this is not possible. Each trip needs to be booked in advance. In cases where you miss the service you book, you will not be entitled to a refund, as your seat is booked only for the time and date you reserve. Therefore, please ensure that you give yourself good time to check in with at least 30 minutes to spare. If you do happen to miss your service and want to travel as soon as is possible, please contact us and we’ll advise you of your next best option. Finally, don’t panic, there’s always a solution!

I have booked online, when will I receive my ticket?
Once you have completed the online booking process, your booking will remain in “Pending” status until processed. We will then send you your confirmed booking e-ticket via Email. The whole process will take a maximum of 24 hours.
If you do not receive the confirmation within 24 hours, please contact us immediately.
Which online payment methods do you accept?

We accept all payment through PayPal, which is reconsidered worldwide as the safest online payment method. If you do not hold a PayPal account you are able to check out with credit/debit card as a PayPal guest.

My tour is visiting multiple National Parks, do I need to pay more than once?
No. You pay only one time, if your tour is due to visit Bamboo Island and Maya Bay you will be issued with a ticket at the first park you visit which remains valid for entry to both parks for the remainder of the day it is purchased.
(Some of our speedboat tours already include the entry fee in the price!).
Do I need to print out my ticket?

Yes. Your ticket will not be valid if show on phone or any other device and you may be refused boarding, If you are unable to print your ticket we can print a copy for you from our office on Koh Phi Phi Don free of charge. (If you are checking in at our office and also require your ticket printed, please allow plenty of time before departure).

Do I need to book my tour in advance?

Whilst we do sell the same products from our office on Koh Phi Phi Don, we do recommenced booking in advance as tours do tend to fill up very quickly, and we cannot guarantee availability, especially during our peak season it is rare you will be able to secure a place on the tour without prior reservation.

Who operates your tours?

We work very closely with providers around Thailand and on Phi Phi Island to secure the best tours possible for you. If you want to know more about the operator of each tour you can check the description of the product you are interested in to find out.

Do i need to stay overnight on Koh Phi Phi?

For any of our tours on Koh Phi Phi Island you will be required to stay overnight, either prior to departure or after the return of your tour, depending on the operating times. Some full day packages will require you to stay on the island before departure and after the return in order to connect with the ferry times.

*If you want to travel to or from Koh Phi Phi outside of the ferry times, we can offer a private speedboat charter or pickup from any mainland location. Please contact us at: office@fivestartravelandtours.com for more information.

Why can’t i visit mosquito island?

Mosquito Island is a National Park and is temporarily closed. The island will be closed for approximately one year, the reason for this it to allow corals surrounding the island to rebuild.

*Any tours advertising this as a location will no longer stop here, Instead you will spend a longer time at Bamboo Island and see Mosquito only from the boat.

How many people will be on my tour?

This depends on which tour you have booked.

We try to keep the passengers per boat to a minimum, although we have operating costs so don’t expect to be the only ones on the boat! All passenger numbers are in proportion to the size of the boat in question, all boats are licensed to carry passengers, and all licensed for a different amount of people. We will never overcrowd any tour and never fill the boat to maximum capacity meaning you will have plenty of space to enjoy yourself on the tour.

What ages are your child tickets valid for?

Adult tickets are required for any person joining any tour, or travel route for person(s) over the age of 11 years old. Child tickets are suitable only for passengers 11 years of age or under.

*Please be aware we may ask to see the child’s passport if we believe the child is older than 11 years of age.

Can i join the tour on the same day?

No. None of our tour can be booked without a period of at least 24 hours between booking and the departure time of the tour. Any tours booked with less than 24 hours prior to departure will not be honored by the company, and will be refunded only at the discretion of Five Star Group Ltd.

 

Do i have to pay any tax when booking with you?

Yes the tax rate in Thailand is 7%, the tax is included in the price of our products already, so you have no hidden costs.

How will i receive my ticket

Your ticket will be sent to you within 24 hours of making a reservation, this will be sent to the email address provided during checkout. If you have not received your ticket after 24 hours please get in contact with us.

Why do you tours not include pick-up from my hotel?

Koh Phi Phi is a small island, there are no cars, bikes, taxi’s or even roads! Therefore it is not possible for a pick-up to be arranged. All our check in locations on the island are easily accessible by foot.

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