TERMS & CONDITIONS
FIVE STAR GROUP THAILAND. LTD. CO. Terms and Conditions.
Terms and conditions must be read, agreed and signed before completing any booking via this website.
Directly after making a booking, you will be issued with an electronic ticket which via email. The booking of your selected service is confirmed once we have issued you a booking number. Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and to instruct the service provider to disallow you to board the selected service. If the customer has not received their confirmation e-ticket within 24 hours after receiving their payment confirmation, please immediately contact us so we can reissue your ticket. If we have not been contacted within 24 hours prior to the departure time, Five Star Group Thailand cannot be held responsible if the customer does not receive their ticket on time.
Closure Of Any Tour Destination:
No cancellations will be accepted nor refunds issued, if a destination on the tour is closed, due to reasons out of our control, this includes, and is not limited to; closure due to weather conditons & closure by local authoraties for any reason. Alternative tour routes will be arranged to avoid any closed location(s). This covers any destionation including and not limited to Maya-Bay, Bamboo Island, Mosquito island and any other destination that any of our tours advertise as a stop. We reserve the right to implement an alternative tour route at any time without giving prior notice.
Changes to Arranged Services:
We, any other companies we are partnered with and any of our clients reserve the right to vary the service of any tour package or any travel route in any way whatsoever without any liability to the passenger. We also reserve the right to cancel a booking or change the schedule at any time prior to departure due to poor weather conditions or any other circumstances deemed to be necessary by Five Star Group (Thailand) or any of our clients. Customers may not be informed beforehand.
Cancellations & Delays:
Cancellations are carried out for the safety and comfort of traveling passengers. Five Star Group LTD. CO. shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expenses so arising shall be the sole liability and responsibility of the passenger. In the unlikely event, we have to cancel any service and a replacement cannot be offered for the following day you will be entitled to a full refund.
Refunds If You Cancel:
If you choose to cancel your booked service for any reason whatsoever. Refunds are only be issued at our discretion and must be requested a minimum of 14 days before the scheduled departure date. After your booking has been confirmed your place on the service(s) selected are automatically held. A 50% refund minus any costs incurred can be issued at the discretion of Five Star Group LTD. CO. up until 14 days before the departure date. If there is less than 14 days until your scheduled departure no refund whatsoever will be issued for any reason.
Refunds If We Cancel:
In the event of a trip cancellation from ourselves or any of our partners, the company shall refund offer a replacement service or a 100% of funds paid by the customer. If, for some reason you have to purchase a new ticket because the one you had wasn’t accepted by the staff, refunds will be issued only when a scanned image of your second purchase has been sent to us as evidence of your purchase. Refunds will be processed within 14 days.
Travel Date and Service Changes will be subject to an undisclosed administration fee plus the difference in fare. Rescheduling can not be guaranteed and is based on seat availability and should be made 14 days or more prior to guest departure, especially in high season periods. To reschedule your booked service please contact us via email with your Booking ID included.
Check in Locations:
The check in location will be specified on the product/service and will be visible before booking, this will also be confirmed on your ticket you will receive via email. It is the sole responsibility of the customer to be at the specified location with reasonable time to spare. Five Star Group (Thailand) will not be responsible for any person(s) whom fail to check in at the correct location. In the event you miss the booked service your ticket will immediately become invalid and you will be required to purchase a replacement should you still choose to travel.
Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so will be classed as a late check in or no-show and will result in the forfeit of your paid ticket. Boarding will generally close 10-15 minutes before scheduled departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Boat staff may allow you on board the next boat if there is one available at their discretion only.
Children below age 12 will not be accepted onto any service unless they are accompanied by a person of at least 18 years of age. Any child tickets purchased are valid only for person(s) aged 3-11 years who are accompanied by a paying adult over the age of 18 years.
Same Day Flights:
Transport companies and tour operators are point to point carriers with schedules to stick to and do not take responsibility for delays or connecting flights. We do not recommend that our customers book transport tickets or boat trips on the same day as their flights. If for any reason same-day trips are unavoidable, please leave as much time as possible. We recommend a pre-scheduled private taxi from pier to airport to lessen the risk of a late arrival.
Once at the departing check in location, passengers should comply with the instructions of the company’s servants and agents concerning all matters connected with the service and should comply with any notice exhibited on any vessel. Our clients reserve the right to refuse to carry any passenger or goods without assigning reason.
We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We reserve the right to deny boarding to any persons we believe are unfit to travel, Refunds will be issued only at the discretion of Five Star Group (Thailand) We also recommend a high degree of caution for parents traveling with infants (under 3 years old). Each of our clients will provide their own passenger insurance to cover any losses as well as insurance from the Thailand Tourism Authority to cover personal injury or loss. Five Star Group Thailand LTD CO and its agents shall not be responsible for and shall be exempt from all liabilities in respect of loss, damage, injury, accident, delay or any inconvenience to any person or his/her luggage or any personal property, whether in respect of the booked service, under any circumstances whatsoever.
This is not normally an issue with bookings, although we recommend a maximum of 2 pieces’ luggage not exceeding a total weight of 25kg for travel tickets, and a small day bag for tours and trips. Our clients reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travelers carry valuable or fragile items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
Fares and charges are payable in the currency Thai Baht only with our published fares unless otherwise specifically stated by us. All fares, prices, trip schedules, routes published, and services are correct at the time of publication and are subject to change at any time and from time to time without prior notice. Fares include all administration fees, service charges and other charges unless otherwise specifically stated by us.
Service Fees & Taxes:
You may be subject to government tax and an agency administration service fee in respect of your use of any of our services or facilities will be in addition to the stated ticket price, unless otherwise specifically stated by us. Taxes and service fees may change from time to time.
These are governed by specific terms that vary from time to time. Please contact our online customer service agents for further details.
Group Bookings Refund Policy (15 or more persons):
Refunds may only be issued for group bookings a minimum of 30 days before the scheduled departure date. No refunds for group bookings will be made 30 days or less to the departure date. Due to organisation costs, if a booking for more than 15 persons is cancelled before the 30 day period only 90% of the total funds paid by the customer can be returned.
You hereby acknowledge and agree that your personal information has been given to us for the purposes of making travel bookings and providing you with confirmation of that booking, accounting, billing, checking credit card payments, statistical analysis, and helping us in any future dealings with you. By entering into a contract of carriage with us, you authorize us to retain and use your personal data specifically for the purposes above.
Any personal belongings carried on our listed tours or travel routes will be the sole responsibility of the owner of said belonging and will not be insured by ourselves or any of our clients, any personal belongings are carried at your own risk. Including but not limited to; jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts, clothing and sunglasses, and the like.
The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.