TERMS & CONDITIONS
FIVE STAR GROUP THAILAND. LTD. CO. Terms and Conditions.
Terms and conditions must be read, agreed and signed before completing any booking via this website.
Changes To Arranges Services:
Five Star Travel Group (Thailand) LTD, and any other companies we are partnered with. Reserve the right to amend or alter any service at any time, in any way whatsoever without liability to the passenger. We reserve the right to cancel a booking or change the schedule at any time prior to departure due to poor weather conditions or any other circumstances deemed to be necessary by Five Star Group (Thailand) or any of our clients. Customers may not be informed beforehand. This includes, and is not limited to; closure due to weather conditions & closure by local authorities for any reason. Alternative tour routes will be arranged to avoid any closed location(s). This covers any mentioned destination, including and not limited to Maya-Bay National Park, Bamboo Island National Park, James Bond Island Mosquito island and any other destination mentioned. We reserve the right to implement an alternative tour route at any time without giving prior notice.
Cancellations & Delays:
Cancellations are carried out for the safety and comfort of traveling passengers. Five Star Group LTD. CO. shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or alternative means of travel which may arise through cancellations or delays. Additional expenses so arising shall be the sole liability and responsibility of the passenger. In the unlikely event, we have to cancel any service and a replacement cannot be offered for the following day you will be entitled to a full refund.
The check-in location will be specified on the product/service and will be visible before booking, this will also be confirmed on your ticket you will receive via email. It is the sole responsibility of the customer to be at the specified location with reasonable time to spare. Five Star Group (Thailand) will not be responsible for any person(s) who fail to check in at the correct location. In the event you miss the booked service your ticket will immediately become invalid and you will be required to purchase a replacement should you still choose to travel.
Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so will be classed as a late check-in or no-show and will result in the forfeit of your paid ticket. Boarding will generally close 10-15 minutes before scheduled departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Boat staff may allow you on board the next boat if there is one available at their discretion only.
Children below age 12 will not be accepted onto any service unless they are accompanied by a person of at least 18 years of age. Any child tickets purchased are valid only for person(s) aged 3-11 years who are accompanied by a paying adult over the age of 18 years.
Once at the departing check-in location, passengers should comply with the instructions of the company’s servants and agents concerning all matters connected with the service and should comply with any notice exhibited on any vessel. Our clients reserve the right to refuse to carry any passenger or goods without assigning a reason.
We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We reserve the right to deny boarding to any persons we believe are unfit to travel, Refunds will be issued only at the discretion of Five Star Group (Thailand) We also recommend a high degree of caution for parents traveling with infants (under 3 years old). Each of our clients will provide their own passenger insurance to cover any losses as well as insurance from the Thailand Tourism Authority to cover personal injury or loss. Five Star Group Thailand LTD CO and its agents shall not be responsible for and shall be exempt from all liabilities in respect of loss, damage, injury, accident, delay or any inconvenience to any person or his/her luggage or any personal property, whether in respect of the booked service, under any circumstances whatsoever.
This is not normally an issue with bookings, although we recommend a maximum of 2 pieces’ luggage not exceeding a total weight of 25kg for travel tickets, and a small day bag for tours and trips. Our clients reserve the right to check the contents of any baggage and to refuse baggage items. Label your baggage clearly for ease of collecting at your arrival point. Travelers carry valuable or fragile items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
Fares and charges are payable in the currency Thai Baht only with our published fares unless otherwise specifically stated by us. All fares, prices, trip schedules, routes published, and services are correct at the time of publication and are subject to change at any time and from time to time without prior notice. Fares include all administration fees, service charges, and other charges unless otherwise specifically stated by us.
Any personal belongings carried on our listed tours or travel routes will be the sole responsibility of the owner of said belonging and will not be insured by ourselves or any of our clients, any personal belongings are carried at your own risk. Including but not limited to; jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts, clothing and sunglasses, and the like.
The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.
By booking any service through www.fivestartravelandtour.com, you are agreeing to our terms and conditions, and our refunds policy.